Are customer support jobs better when done remotely?

Some people have a calling and potential to work in customer support, but most of them don’t even know about it. For instance, if you’re the first person people close to you call when they have some technical problems, then it means you’ve got the potential to work in customer support.

But what is entailed in this line of work? Read on to find out why customer support is such a fascinating career choice.

You can Work from Anywhere

The perks of customer support job are that you can work remotely. This means you don’t need to have a physical office and no need to clock in every morning. Whether it’s from the comfort of your home or on the move, working remotely gives the most flexible job schedule. And even better, you can be working and traveling at the same time.

Another intriguing aspect is that these remote jobs come with the flexibility that allows you to take care of elderly relatives, kids, or people with disability. This is because you’ll be working at the location of the person who needs caregiving and this allows you to give them more attention.

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Improved Work-Life Balance

Remote support workers have more control over their schedule as compared to in-person support. This makes it possible to draw out a healthier work-life balance. More importantly, remote workers are able to choose working hours that suit them best making them more productive. Regardless of whether you’re a morning person or a night owl, remote customer support jobs allows you to retain a schedule that you think it’s better suited for you. This scenario is good in alleviating work related stresses.

Minimal Experience and Academic Background Needed

Remote customer support jobs don’t need decorated college degrees or prior experiences. While you may require to have some basic knowledge to help you discharge your duties, this job mostly looks for people who boast stellar communication skills. Other features required include but are not limited to:

  • Patience
  • Problem-solving skills
  • Active listening
  • Ability to show empathy

The thing that matters the most is that you can prove to your potential employer you possess the above characteristics during interview and you’re good to go.

Potential to Grow

Most people join remote support jobs at entry level, but in just a few years they find themselves high up the ladder. This is because those who work remotely are super productive. Conclusive studies indicate that productivity of remote workers is more than that of in-person support.

This makes working in this line of work a great way for career development. Remote workers climb the ranks and gain experience easily making it the ideal job for people who want to grow career-wise and get higher pay. However, to be successful, you must understand product or services you’re promoting or selling.

Working Hand-in-hand with Product Development Teams

With time, customer support agents develop unique product knowledge, which is coupled with customer intel. They are also the group of professionals that consumers share their feedback with. In this case, the agents have to actively work with the development team in order to roll out the products that customer need. And if they have marketable skills such as app building, software engineering, or UI/UX they gain a permanent seat at that table meaning they will get better pay.

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Experts of Business Communication

In today’s market, many businesses are applying omnichannel approach when dealing with their customers. This means they help customers make informed decisions through elaborate support channels.

For this to work, support workers are assigned to answer calls or respond to live chats. By doing this over and over as a support worker, you earn exemplary business communication, a skill that employers are looking for.

Bolsters emotional Intelligence

Emotional intelligence is the ability to control your emotions and understand and manage emotions of those around you. Some of the most unique elements of emotional intelligence you develop when working in support include:

  • De-escalation of ugly situations
  • Empathy
  • Self-regulation

These skills come in handy when interacting with other people in your day-to-day endeavors.

Gaining an Array of Career Skills Simultaneously

If you need multiple skills to add on your resume over a short time, remote customer support job is the place for you. This line helps you to build both soft and hard skills gained through interaction with product consumers.

Whether it’s communication skills or troubleshooting abilities, remote customer support job has got you covered on every front.

A Sense of Job Fulfillment

A remote customer support job allows you help solve real problems. By helping others, you get a sense of fulfillment that you can’t find elsewhere. As a matter of fact, research shows that people who work in customer support get a better sense of job satisfactions than in other fields.

An Array of Problems to Solve

When working as a remote customer support, there are no two days that are the same. Everyday there will be a new problem to address. This helps to break the monotonous of doing the same thing over and over. More importantly, it equips you with diversified skills to solve different challenges.

And this is what makes remote customer support such a unique career path.