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Nixon Peabody LLP
Location : Rochester NY US
This includes:Answering, troubleshooting, and resolving calls to the Nixon Peabody IT Service Desk during scheduled hours; Document all Service Desk calls received in the IT ticketing system (BMC Footprints); Participate in the Service Desk Queue at assigned shift time, to provide virtual end-user technical support to the firm’s staff and attorneys via phone, email, chat, and similar methods….