Operations Manager

Outsource Accelerator is #hiring up to P90,000/month salary

Operations Manager

Outsource Accelerator is the trusted source for independent information, advisory and expert implementation of Business Process Outsourcing (BPO). We are the #1 Outsourcing Authority and we offer the world’s leading aggregator marketplace for outsourcing.
We specifically provide the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe. We continue to provide world-class talent to help small and medium-sized enterprises successfully build their offshore team in the Philippines.
As we continue to grow, we are looking for a dedicated operations manager and effective leader who excels at using proven methods and new technologies to successfully cut costs, streamline operations and increase productivity. The best candidate is initiative-taking, driven and resourceful.

Job Description:
Manage BPO Operations
Liaise with other departments, manage workloads, embed business decisions into BPO operations actions for CS & QA/Training.
Presides over Weekly/Bi-Weekly Ops Management Meeting, HR and Employees
Performance Review of staff, agents, and supervisors

Qualifications:
Must have at least 7 years overall experience in Outsourcing
Must have at least 3 years of experience in a managerial role
Must have strong contact center background
Must have experience in handling multiple stakeholders
Management reporting experience
Strong leadership & analytical skills
Ability to learn quickly through self-study, classroom, and hands-on experience
Strong communication skills with all levels of employees and management
Amenable to work onsite (Julia Vargas, Pasig City)
Message me for more details.

Tagged as: Operations Manager