CVS Health
Location : Remote US
Answers questions and resolves issues as a "single-point-of-contact" based on phone calls, letters, email, internet, chat, outreach programs, and walk-ins from members. Handles escalated calls and issues. Serves in a Lead role for team members and may act as a backup to supervisor, Through in-depth analysis, identifies complaint trends and any emerging member service issues and works to develop…
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