We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation.

Responsibilities

Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates, and amenities
Maintain updated records of bookings and payments

Requirements

Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
Experiences with hotel reservations software, like Cloudbeds and RoomKeyPMS
Understanding of how travel planning websites operate, like Booking and TripAdvisor
Customer service attitude
Excellent communication and organizational skills
A degree in hotel management is a plus
Interested candidates are required to reply back with their Cv as soon as possible please note we require only serious candidates.

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