Jose Merciline
Location : Calgary AB CA
Remote access and work from home support, assisting with troubleshooting VPN, audio/visual and remote meetings. Monitor Service Desk queue, identify priority requests, resolve problems and escalate to tier 2 team members. End-user support, troubleshooting, Windows 10, macOS/Mac OS X, Office 365, access management (Active Directory, Azure). Provide general IT Service Desk queue and desk-side/home…
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