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Parsons
Location : Remote US
Assist with Phone Calls, Web-tickets and Emails if volume is too high and risk of abandon rate. Provide Real Time monitoring of the queue management system to ensure that adequate staffing is available at all times to meet and exceed on client SLAs for Calls, Web-tickets and Emails. Your objective is to work with the CC Manager to assist with the start-up of a new program, where Service Desk…