JD – TECHNICAL WRITER

Full Time

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Company Confidential

Job Summary

 

The Technical Writer will be a core part of the Operations Team, working closely with IT, Finance & Admin, Product Management, Marketing and Customer Support to create process document, instruction manuals, product guides and technical handbooks.

 

Responsibilities:

 

·         Write, format, edit, review and proof processes and procedural information for technical and non-technical users

·         Prepare, review, revise and maintain documents, including software and systems engineering, operations and other user documentation

·         Maintain a library of process and procedure documents for internal and external use

·         Gather customer feedback on documentation to improve usability

·         Act as an editor to ensure consistency in cascading and training documentation across the company

·         Monitor usage of materials as well as user feedback for future use

 

 

Skills:

 

·         3 or more years of technical writing experience

·         Strong written and verbal communications and experience working with content in multiple mediums

·         Ability to analyze and synthesize complex things

·         Experience working across departments to communicate the specifics of a process or procedure

·         Strong experience owning an end-to-end documentation creating process

·         Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast paced, changing environment

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